SRUs’s Fair Usage Policy is designed in such a manner that we continue to provide the best of experience to all our customers.
Why a Fair Usage Policy?
A very small number of customers take liberties by excessively using services labelled ‘Unlimited’, to the extent that it can impair the experience of others. The intent of SRUs’s Fair Usage Policy is to provide the optimum experience and service to all customers.
What happens in Fair Usage Policy?
Under the policy we have defined fair usage levels for unlimited plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.
On reaching the fair usage level, the service allowances would become balanced and unbiased, and is rationalized by taking the average for customer usage for that particular service for the current period.
Please note that the ‘Unlimited’ services will become reset at the start of the next billing cycle.